Common purchase queries answered
Orders and Shipping
- We will ship your order via any carrier that promises to deliver your package in seven to fifteen business days (depending on the option selected) or less. Please note: The number of days specified in expedited shipping services includes business days only and does not include the day of shipment. Carriers will not pick up on weekends or holidays.
Note: Expedited shipping options do not guarantee faster processing, they only guarantee faster shipping. We do our best to expedite the processing of paid shipping orders, but this is not always possible based on order volume and inventory availability.
1. Click “My Count” on the upper right of our homepage:
2. You will see a page where you can add your e-mail address and password to create a new account:
3. Fill in this part with all the required information, and then click on “Register”.
4. Congratulations! You are now a member of the Laserersshop!
If you forget your password, you can reset your password on the login page by clicking “Forgot your password? “.
1.Click “Lost your password?”
2.Fill the required information and then continue.
1. Click “My Count” on the upper right of our homepage:
2. Log in to your account.
3.Click “Orders” on the left sidebar.
If you need to change the shipping address for an existing order for any reason, including if the address listed on the order is incorrect, please follow the instructions below.
If your order has not yet shipped
Please contact our online support directly and ask them to adjust the information. Orders that have not yet shipped may show a tracking status of “E-Shipping Info Received”, “Shipping Info Sent”, “Not Found”, “Pre-shipping”, or “Label Created”. If you do not have a tracking number yet, your order is not yet complete (meaning it is still being processed and packaged). Please contact our online support and ask them to adjust the shipping information.
If your order has already shipped
Please contact the shipping company responsible for your package (UPS, USPS, FedEx, DHL, etc.). We recommend that you have the tracking number and address information ready. So that they may be able to redirect it to the correct address during shipping. We recommend that you have the tracking number and address information ready.
Should you need to change the shipping address on an existing order for any reason, including if the wrong address is listed on the order, please follow the instructions below.
If your order has not yet shipped
Please contact the brand or retailer you purchased from directly and request that they adjust the information. Orders that have not yet shipped may show the tracking status “Electronic Shipping Info Received,” “Shipment information sent,” “Not Found,” “Pre-shipment,” or “Label Created.” If you do not yet have a tracking number, your order has not been fulfilled (meaning it is still being processed and packaged). Please contact the brand or retailer request that they adjust the shipping information.
If your order has already shipped
Please contact the shipping carrier responsible for your package (UPS, USPS, FedEx, DHL, etc.). They may be able to redirect it to the correct address while in transit. We recommend having your tracking number and address information on hand.
If an item is missing from your order, please contact our online customer service directly.
In most cases, the missing item is temporarily out of stock and will be shipped once it is available with a unique tracking number. In other cases, a fulfillment error may have occurred and the retailer or its fulfillment center accidentally missed processing or packaging an item in your order.
In both cases, our store is best able to help you.
However, if you notice signs of tampering with the box or packaging, it is possible that the item in the package was stolen. For orders purchased using route shipping protection, please file a claim.
Dealing with the Wrong Item in Your Order
It can be very frustrating when you receive the wrong item in your order, but don’t worry, there are several steps you can take to resolve the issue.
First, verify the order details. Carefully review the order confirmation email and any other documents you received from the seller. Make sure you have the correct order number and details of the item you expected to receive. This will help you provide accurate information when you contact the seller.
Next, take clear photos of the wrong item. Include images of the packaging, any labels, and the item itself. This visual evidence is essential to support your claim and make the error easier for the seller to understand.
Then, contact the seller promptly. Contact their customer service team by email, phone, or through their website’s contact form. Be polite and concise in your communication. Clearly state that you received the wrong item, provide your order number, and attach the photos you took. Detail the situation and express your desire to resolve the issue.
Receiving the wrong item in your order can be an inconvenience, but by taking these steps, you can effectively communicate with us and work toward a satisfactory resolution.
If you need to swap an item
Returns and Exchanges
We strive for 100% customer satisfaction and our return policy is designed to give you peace of mind knowing that you can return your product if you are not completely satisfied.
Our return policy is designed to ensure your satisfaction. If you are not completely satisfied with your purchase, you may return your product within 30 days of receipt. The product must be in its original condition and packaging. Once we receive the returned product, we will inspect it and notify you of the refund status. If your return is approved, we will refund your original payment method. Please note that shipping costs for returns are the responsibility of the customer unless the product was received damaged or defective. We will refund the full amount to your payment method.
Returns must be initiated within 30 days of purchase to receive a refund or exchange.
Return Policy:
All items returned for a refund, exchange, or store must be in new, resalable condition. In addition, items must be returned in their original packaging, and the original packaging must be in new condition, to avoid restocking fees, except for items where the packaging is damaged and cannot be easily opened. Your return must also include all batteries and accessories that originally came with the product. If the item was purchased as part of a multi-item package, all items in that package must be returned. (Individually packaged packages may be returned individually.) Items returned with damaged packaging or missing accessories or batteries may incur a restocking and handling fee, which will be deducted from the refund or store credit.
– Laserera Shop only processes returns and refunds for items purchased through https://lasererashop.com. You must have a valid Laserera Shop order number.
– If possible, please use the original delivery packaging or securely package the item to prevent damage during shipping.
– We will only process a refund, exchange, or store credit after we have received and inspected all items to ensure they are fully functional and in like-new condition.
If you return merchandise that 1: was not purchased from Laserera Shop, 2: is not in its original condition, 3: is not properly packaged or is missing packaging, 4: is missing merchandise when it is returned, 5: does not follow our return instructions, or does not take reasonable care in storing and returning the merchandise, we reserve the right to refuse the return and refuse a refund, or to deduct from the amount refunded to you the reasonable repair or other similar direct costs we have incurred, subject to applicable law.
We’re sorry you received the wrong item. Here’s what you can do to resolve this issue:
Contact Seller: Contact the seller with your order details. Explain that you received the wrong item and include any relevant information, such as your order number and a description of the item you received.
Request a Return: Ask the seller for instructions on how to return the wrong item. They may provide you with a return shipping label.
Refund or Replacement: Once the seller receives the returned item, we’ll refund or send you the correct item, depending on your preference.
If you need further assistance, feel free to contact us directly. We’re here to help!
If your order is damaged when it arrives, you can follow the steps below:
Record the damage: First, record the damage, including taking detailed photos, recording the specific location and extent of the damage, and the packaging of the shipment. This evidence will be very useful in the subsequent alarm process.
Live Chat: Log in to your account, go to the “Help” page, select “Contact Us”, you can communicate with a customer service representative in real time.
Phone Contact: Call the customer service hotline and communicate directly with the customer service staff.
Email: Send an email through the “Contact Us” page, and you will usually get a response within 24 hours.
If you need to change the shipping address for an existing order for any reason, including if the address listed on the order is incorrect, please follow the instructions below.
If your order has not yet shipped
Please contact our customer service staff directly and ask them to adjust the information. Orders that have not yet shipped may show a tracking status of “E-Shipping Info Received”, “Shipping Info Sent”, “Not Found”, “Pre-shipping”, or “Label Created”. If you do not have a tracking number yet, your order is not yet complete (meaning it is still being processed and packaged). Please contact the brand or retailer and ask them to adjust the shipping information.
If your order has already shipped
Please contact the shipping company responsible for your package (UPS, USPS, FedEx, DHL, etc.) We recommend that you have the tracking number and address information ready so that they may be able to redirect it to the correct address during shipping.
While we can’t change an order after it’s been placed, we can help you cancel your order during business hours within the 1-hour cancellation window – just contact our team ASAP!
As we can’t guarantee emails will be viewed within the 1-hour window. Having your order number ready is extremely helpful for our team to assist you promptly.
Our team is open Monday-Friday from 5am-8pm PST, so if you place an order outside of this window.
If you have any questions, feel free to contact us – we’ll be happy to help you
